Information about returns, refunds and how to contact us if you eyelids are still stinging!

The EYELID DEFENCE returns and refunds policy.

If for any reason you are not completely satisfied with your purchase, rest assured we have a 30-day money back guarantee from the date you received your skincare. This includes products that have been opened and used. We trust you loved your lids and tried to protect them as best you could before you decided that EYELID DEFENCE was not right for you.

Please email us here within this timeframe, so we can resolve any issues.

We recommend that you return the product (and you do need to return the product) via registered post, and that you pre-pay all postage. You assume any risk of loss, theft, or damaged goods during transit, and therefore we advise you to insure your parcel. Dr Ben LaHood Cosmetics will not be responsible for any loss, theft, or damage in transit if you choose not to insure.

Do we offer refunds?

Yes, we do. If for any reason you are not completely satisfied with your purchase, rest assured we have a 30-day money back guarantee from the date you received your skincare. This includes products that have been opened and used. We trust you loved your lids and tried to protect them as best you could before you decided that EYELID DEFENCE was not right for you.

Please email us here within this timeframe, so we can resolve any issues.

When can I expect my refund to be processed?

Once product has arrived back at our warehouse, please allow 3-5 days for your return/refund to be processed internally. Don’t worry – we’ll keep you notified every step of the way.